Data & Privacy

fh999 Privacy Policy

How we collect, use, and protect the personal data of every fh999 player in Bangladesh.

Last Updated: January 2026

Introduction

This Privacy Policy ("Policy") explains how fh999 collects, uses, stores, and protects the personal information of users ("Players") who access and use the fh999 platform at fh999.bio. fh999 is committed to handling your personal data responsibly and transparently. This Policy is intended to give you a clear picture of what data we hold, why we hold it, and what rights you have in relation to that data.

By registering a Player Account on fh999, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside fh999's Terms and Conditions and Responsible Gaming Policy, all of which together form fh999's complete player agreement. If you have questions about this Policy or about how fh999 handles your data, please contact us at [email protected].

Your privacy matters: fh999 does not sell, rent, or trade your personal data to third-party marketing companies. Your information is used exclusively to deliver the fh999 service, meet our legal and compliance obligations, and keep your account and funds secure.

Our Privacy Commitments at a Glance

The following cards summarise the key commitments fh999 makes to every player regarding their personal data. Each is explained in full in the sections below.

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256-Bit SSL Encryption

All data transmitted between your device and fh999 servers is encrypted using industry-standard 256-bit SSL. Your financial transactions, login credentials, and personal details travel over secure, encrypted channels at all times.

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No Sale of Personal Data

fh999 never sells, rents, or exchanges your personal data with third-party advertisers or data brokers. We share data only with the payment processors and compliance partners strictly necessary to deliver the fh999 service.

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Right to Access and Correct

You may request a copy of the personal data fh999 holds about you at any time. If any information is inaccurate or out of date, you have the right to request a correction. Contact [email protected] to exercise this right.

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Secure Data Storage

Player data is stored on access-controlled servers with role-based permissions. Only authorised fh999 personnel with a legitimate operational need can access your personal data, and all access is logged and audited.

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Mobile-First Data Minimisation

fh999 collects only the minimum data required to operate your account, process your transactions, and meet KYC obligations. We do not collect unnecessary device data, location history, or browsing behaviour outside the fh999 platform.

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Direct Privacy Contact

For any privacy-related query — including data access requests, deletion requests, or complaints — you can reach fh999 directly at [email protected]. We respond to all privacy requests within 5 business days.

1. What Personal Data We Collect

fh999 collects personal data through three main channels: data you provide directly when registering or using the Platform, data generated automatically through your use of the Platform, and data received from third-party payment processors during transaction processing. The table below summarises the main data categories we collect.

Data Category Specific Data Points Purpose
Registration Data Mobile number, full name, date of birth, email address (if provided) Account creation, identity verification, age check (21+)
KYC Documents National ID, passport, driver's licence scan; proof of address; payment method ownership confirmation Regulatory compliance, anti-money laundering, fraud prevention
Transaction Data Deposit amounts, withdrawal amounts, payment method identifiers (e.g., bKash/Nagad number), transaction timestamps Payment processing, withdrawal verification, AML monitoring
Activity Data Bet history, game session logs, login timestamps, IP address, device type, operating system Platform security, responsible gaming monitoring, dispute resolution
Support Communications Messages sent to customer support, content of complaints and their resolution records Customer service delivery, complaint management, quality improvement

fh999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. The only potentially sensitive category we process is financial data, which is handled under strict security protocols as described in this Policy.

2. How We Use Your Personal Data

fh999 uses your personal data only for purposes that are directly connected to delivering and improving the fh999 Platform, meeting our compliance obligations, and protecting the interests of all Players. Specifically, we use your data for the following purposes.

  1. Account management: creating and maintaining your Player Account, processing your login and authentication, and enabling access to all Platform features your Account tier permits.
  2. Payment processing: processing your deposits via bKash, Nagad, Rocket, Upay, and bank transfer; processing your withdrawal requests; and conducting fraud and anti-money laundering screening on all transactions.
  3. KYC and compliance: verifying your identity and age (21+ check), conducting ongoing due diligence as required by applicable anti-money laundering and responsible gaming obligations, and maintaining records in compliance with applicable law.
  4. Customer support: managing your support queries, complaints, and disputes; maintaining a record of communications for quality assurance and dispute resolution purposes.
  5. Responsible gaming: monitoring account activity to identify patterns that may indicate problem gambling behaviour; contacting Players who have activated responsible gaming tools or who show indicators of distress; applying self-exclusion restrictions correctly and permanently.
  6. Platform security and fraud prevention: detecting and investigating suspicious account activity, technical anomalies, collusion, unauthorised access attempts, and any conduct that may constitute a breach of fh999's Terms and Conditions.

fh999 does not use your personal data for automated profiling or algorithmic decision-making that produces legal effects without human review. Decisions relating to account suspension, withdrawal restrictions, or bonus forfeiture are reviewed by a human compliance team member before being finalised.

fh999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

  • Consent: where you have given clear consent for fh999 to process your personal data for a specific purpose — for example, when you opt in to receiving promotional communications about bonuses and seasonal offers.
  • Contractual necessity: where processing is necessary to perform the contract between you and fh999 — for example, processing your deposit so that funds are available to place bets, or processing your withdrawal request.
  • Legal obligation: where processing is required to comply with a legal obligation — for example, retaining KYC documentation and transaction records to satisfy anti-money laundering record-keeping requirements.
  • Legitimate interests: where processing is necessary for fh999's legitimate interests, provided those interests are not overridden by your rights — for example, detecting fraud, preventing collusion, maintaining platform security, and ensuring the integrity of the betting and gaming environment.

4. Payment Data and Financial Information

fh999 processes financial data — including deposit amounts, withdrawal amounts, and payment method identifiers — as a core part of the Platform's operation. All payment transactions are processed through third-party payment gateways including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. fh999 does not store full card numbers or MFS wallet PINs on its own servers; these are handled exclusively by the respective payment processors using their own security standards.

fh999 retains a record of all deposit and withdrawal transactions associated with your Account for the duration of your Account's active life and for a period of at least five years after Account closure. This retention is required to satisfy anti-money laundering record-keeping obligations and to enable resolution of any financial disputes that may arise after Account closure.

Payment security: fh999 applies real-time fraud screening to all deposit and withdrawal requests. Transactions that are flagged by our automated screening system are reviewed by a human compliance analyst before being approved or declined. This process protects all Players from unauthorised use of their payment methods and helps maintain the integrity of the Platform's financial environment.

5. Cookies and Tracking Technologies

fh999 uses cookies and similar tracking technologies on the Platform to ensure correct Platform functionality, maintain your session while logged in, and gather anonymous analytics about Platform usage patterns. fh999 does not use third-party advertising cookies or cross-site tracking technologies. The following categories of cookies are used on the fh999 Platform.

  1. Strictly necessary cookies: these cookies are essential for the Platform to function. They maintain your login session, preserve your language preference, and enable the secure transmission of your activity data between your device and fh999 servers. These cookies cannot be disabled without breaking core Platform functionality.
  2. Performance and analytics cookies: these cookies collect anonymous data about how Players use the Platform — for example, which pages are visited most frequently, how long sessions last on average, and which game categories are most popular. This data is used to improve Platform performance and user experience. All analytics data is aggregated and cannot be used to identify individual Players.
  3. Functional cookies: these cookies remember your Platform preferences — such as your chosen interface language and your responsible gaming tool settings — so that you do not need to reconfigure them each time you log in.
  4. Security cookies: these cookies support fh999's fraud detection and account security systems. They help identify unusual login patterns, detect session hijacking attempts, and flag account activity that deviates significantly from a Player's established usage profile.

You may disable non-essential cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies will impair or prevent Platform functionality. fh999 does not respond to Do Not Track (DNT) browser signals because the Platform does not engage in the cross-site tracking that DNT signals are designed to address.

6. Data Sharing and Third Parties

fh999 does not sell, rent, or share your personal data with third parties for marketing or commercial purposes. We share your data only with the following categories of third-party service providers where such sharing is strictly necessary to deliver the fh999 service or to meet our legal obligations.

  • Payment processors: bKash, Nagad, Rocket, Upay, and other payment partners receive only the transaction data required to process your specific deposit or withdrawal request. They do not receive your full Account profile, bet history, or KYC documents.
  • KYC and identity verification providers: where fh999 uses a third-party identity verification service to assist with document-based KYC checks, that provider receives only the data necessary to complete the specific verification request. All such providers are bound by confidentiality obligations and data processing agreements.
  • Game content providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other game studios whose content appears on the Platform may receive anonymous session data (game ID, bet amount, round outcome) for the purposes of game integrity verification and RNG audit. They do not receive your name, mobile number, or payment details.
  • Regulatory and law enforcement authorities: fh999 will disclose personal data to competent authorities where required by applicable law, court order, or regulatory direction. fh999 will notify you of such disclosure where legally permitted to do so.
⚠️ fh999 will never share your personal data with third-party advertisers, data brokers, social media platforms, or affiliate marketing networks. If you receive unsolicited marketing communications purportedly from fh999 through an unfamiliar channel, please report it to [email protected] immediately — it is likely a phishing attempt.

7. Data Retention

fh999 retains personal data for no longer than is necessary for the purpose for which it was collected, subject to any longer retention period required by applicable law. As a general principle, Account data and KYC documentation are retained for the duration of your active Account and for a minimum of five years following Account closure. Transaction records are retained for a minimum of five years from the date of each transaction, consistent with anti-money laundering record-keeping standards.

Support communications and complaint records are retained for a minimum of three years from the date of the last communication in the relevant thread. Anonymous analytics data that cannot be linked to an individual Player is retained indefinitely for Platform improvement purposes. When data is no longer required to be retained, fh999 deletes or irreversibly anonymises it using secure data destruction methods.

8. Your Rights Regarding Your Personal Data

As a Player on the fh999 Platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact fh999 at [email protected] with your registered mobile number and a description of your request. fh999 will respond within five business days.

  1. Right of access: you have the right to request a copy of all personal data fh999 holds about you. fh999 will provide this in a structured, commonly used, machine-readable format within five business days of receiving a verified request.
  2. Right to rectification: if any personal data fh999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. fh999 will action verified correction requests within five business days.
  3. Right to erasure: you have the right to request that fh999 delete your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires fh999 to retain it. Note that fh999 cannot erase data subject to mandatory legal retention periods (e.g., AML transaction records).
  4. Right to restriction: you have the right to request that fh999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.
  5. Right to data portability: where fh999 processes your data on the basis of your consent or contractual necessity, and where the processing is carried out by automated means, you have the right to receive your data in a portable format and to request that it be transmitted directly to another controller where technically feasible.
  6. Right to object: you have the right to object to fh999 processing your personal data on the basis of legitimate interests. You also have an unconditional right to opt out of direct marketing communications at any time by contacting [email protected].

fh999 will not charge a fee for handling any data rights request. If a request is manifestly unfounded or excessive — for example, a series of identical requests submitted in rapid succession — fh999 reserves the right to refuse the request or to charge a reasonable administrative fee, with written reasons provided to you.

9. Security Measures

fh999 implements a layered technical and organisational security framework to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; role-based access controls ensuring only authorised personnel can access player data; multi-factor authentication for all fh999 administrative systems; regular vulnerability assessments and penetration testing; and real-time intrusion detection monitoring on all Platform infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that poses a significant risk to Players, fh999 will notify affected Players without undue delay and will take all reasonable steps to contain the breach, assess its scope, and prevent recurrence. Players are encouraged to protect their own Account security by using a strong, unique password and by notifying fh999 immediately if they suspect unauthorised access to their Account.

10. Children and Minors

The fh999 Platform is strictly for adults aged 21 and above. fh999 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory part of the KYC process, and fh999 will not activate full Account functionality — including deposit and withdrawal access — until age verification is satisfactorily completed. If fh999 becomes aware that personal data has been collected from a person under the age of 21, that Account will be closed immediately, all associated data will be deleted to the extent permitted by law, and any deposited funds will be returned to the payment method used.

⚠️ If you are a parent or guardian and believe that a minor in your care has registered an account on fh999, please contact us immediately at [email protected] with the registered mobile number. We will investigate and close the account within one business day, and return any deposited funds.

11. Changes to This Privacy Policy

fh999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, changes in our data processing practices, or improvements to the fh999 Platform. When material changes are made, fh999 will post a notice on the Platform and update the "Last Updated" date at the top of this page. The updated Policy will take effect seven days after the notice is posted.

Your continued use of the fh999 Platform after the effective date of any amendment to this Policy constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you should stop using the Platform and may request Account closure by contacting [email protected]. We encourage you to review this Policy periodically so that you remain informed about how fh999 handles your personal data.

Contact Us About Your Privacy

For any question, concern, or request relating to your personal data — including subject access requests, data deletion requests, correction requests, or privacy complaints — please contact the fh999 privacy team. We aim to acknowledge all privacy requests within one business day and to provide a full response within five business days.

Privacy Email: [email protected]

Our privacy team is available 24/7 and operates on Bangladesh Standard Time (BST, UTC+6). All communications are handled in English.

Your Data Is Safe With fh999

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