Responsible Gaming – fh999 Bangladesh

Our Commitment to Responsible Gaming

fh999 is built on a foundation of fair play and player wellbeing. We take responsible gaming seriously — not because it is required of us, but because the long-term trust of every player in Bangladesh depends on it. Gambling at fh999 is designed to be a form of entertainment: a way to enjoy cricket betting, live casino games, slots, and crash games within a safe, transparent environment where every player retains full control over how they play and how much they spend.

We recognise that for a small number of people, gambling can stop being entertainment and become a problem. When that happens, it can affect finances, relationships, and mental health. fh999 provides a full suite of free, easy-to-use responsible gaming tools that any registered player can activate instantly from their Account settings — no waiting period, no questions asked. We also maintain a dedicated support line for players who need help, available 24/7 via [email protected].

Player Protection Tools

All of the following tools are available free of charge to every registered fh999 player. They can be activated through Account settings or by contacting [email protected]. Each tool takes effect immediately upon activation.

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Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off review period before it becomes active — giving you time to reconsider.

Available: daily / weekly / monthly limits

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Session Time Reminders

Set an alert that notifies you after a specified duration of continuous play — for example, after 30, 60, or 90 minutes. The reminder appears as an on-screen notification. You remain in full control of whether to continue or stop. This tool helps you keep track of time without interrupting your session involuntarily.

Custom intervals: 30 min, 60 min, 90 min, or custom

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Cooling-Off Period

Take a short, temporary break from the fh999 Platform. A cooling-off period pauses your Account for a fixed duration: 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, you cannot deposit, place bets, or access game content. The cooling-off period cannot be cancelled once activated — it runs its full duration.

Options: 24 hours, 7 days, 30 days, 90 days

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Self-Exclusion

Self-exclusion is a permanent or long-term Account closure for players who feel they need an extended break from gambling. Unlike a cooling-off period, self-exclusion is not automatically reversed after a set time. To reopen the Account after a self-exclusion period, a manual review process is required. Any real-money balance at the time of self-exclusion is returned to your registered payment method.

Contact [email protected] to activate

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Activity History & Spend Tracker

Review your full bet history, deposit history, withdrawal history, and net win/loss position at any time from your Account. Knowing how much you have spent and won is an important part of responsible gaming. fh999 keeps complete records and makes them accessible to you 24/7.

Full history available in Account dashboard

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Reality Check Notifications

Enable periodic pop-up messages during game sessions that show you how long you have been playing, how much you have deposited in the current session, and your net position. Reality check notifications appear at configurable intervals and do not interrupt your session — they simply surface the facts so you can make an informed decision about whether to continue.

Configurable: every 15, 30, or 60 minutes

Deposit Limit Reference Guide

The table below shows the standard deposit limit structures available on fh999. You may set any amount at or below the maximum shown for each period. Lower limits can be set with no restrictions — you are always free to be more conservative with your spending.

📅 Daily Limit Set per calendar day

📆 Weekly Limit Set per 7-day rolling period

🗓️ Monthly Limit Set per calendar month

🔒 Increase Cooldown 7-day review before any limit increase

Important: Any reduction to an existing deposit limit takes effect immediately — fh999 does not apply a delay or a grace period when a player chooses to reduce their spending cap. This is a deliberate design choice that prioritises player protection over platform revenue.

Warning Signs of Problem Gambling

Gambling is a problem when it stops being fun and starts causing real harm. The following behaviours may indicate that gambling has moved beyond entertainment. If you recognise any of these in yourself or someone you care about, we encourage you to use fh999's responsible gaming tools or reach out to support immediately.

Spending more than you planned or can afford to lose, and finding it difficult to stop once you have started.
Using gambling as a way to escape stress, anxiety, depression, or problems at home or at work.
Chasing losses — continuing to bet in an attempt to win back money you have already lost.
Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
Borrowing money from friends, family, or financial services (including mobile banking credit) specifically to fund gambling activity.
Neglecting work, study, family responsibilities, or personal health because of time or money spent on gambling.
Feeling irritable, restless, or anxious when not gambling, or when attempting to cut back or stop gambling.

Recognising these signs is the first and most important step. fh999's responsible gaming team is available 24/7 to help. You do not need to wait until the situation becomes severe — reaching out early is always the right decision.

How to Activate Responsible Gaming Tools

Activating any responsible gaming tool on fh999 takes less than two minutes. Follow the steps below to set up deposit limits, session reminders, cooling-off periods, or self-exclusion from your Account.

Log in to your fh999 Account using your registered mobile number and password.
Navigate to Account Settings by tapping your profile icon in the top menu.
Select "Responsible Gaming" from the settings menu to view all available tools.
Choose the tool you wish to activate — deposit limit, session reminder, cooling-off period, or self-exclusion — and follow the on-screen instructions.
Confirm your selection. The tool takes effect immediately — no waiting period for restrictions, and no grace period for cooling-off or self-exclusion.

If you have difficulty navigating Account Settings, or if you would prefer to activate a responsible gaming tool with the help of a human support agent, contact fh999 at [email protected] at any time. Our responsible gaming team operates 24/7 on Bangladesh Standard Time (BST, UTC+6).

Protecting Minors and Underage Players

fh999 is strictly an adult platform. All Players must be 21 years of age or older to register an Account, make a deposit, or place any bet. Age verification is a mandatory step in the fh999 KYC process. fh999 will not activate full Account functionality — including deposit access and game access — for any Player who has not successfully completed age verification.

If you share a device with children or younger family members, we strongly recommend enabling parental controls or password protection on your device. Never share your fh999 login credentials with anyone, including family members. fh999 accounts are strictly personal and cannot be transferred or shared. If a minor has accessed your Account at any time, please contact us immediately so we can review and secure the Account.

Underage Access Concern?

If you believe a person under the age of 21 has registered or accessed a fh999 Account, please contact us immediately at [email protected] with the registered mobile number. We will investigate and close the Account within one business day, delete associated data to the extent permitted by law, and return any deposited funds.

Tips for Playing Responsibly

Responsible gaming is not just about the tools fh999 provides — it also involves the habits and mindset you bring to gambling. The following guidelines are designed to help every fh999 player in Bangladesh enjoy a safe, controlled, and genuinely entertaining experience on the Platform.

Get Help — You Are Not Alone

If you feel that gambling is no longer fun and is instead causing stress, financial pressure, or conflict in your personal life, please do not wait. Reaching out is a sign of strength, not weakness. fh999 takes every responsible gaming contact seriously and responds with compassion, not judgement. Our support team is trained to listen and to help you find the right tool or the right path forward — whether that is a cooling-off period, self-exclusion, or simply a conversation.

Immediate Support Available 24/7

If you or someone you know is experiencing a gambling-related crisis right now — including severe financial distress, relationship breakdown, or thoughts of self-harm linked to gambling losses — please contact fh999's responsible gaming team immediately at [email protected]. We will respond within minutes and will prioritise your case above all others. No judgement. No questions about your betting history. Just help.

For general responsible gaming queries, account restriction requests, or to discuss your situation confidentially with a trained fh999 support agent, please write to us at any time. All responsible gaming communications are treated as strictly confidential and are never shared with any third party.

Responsible Gaming Email: [email protected]

Our responsible gaming team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all messages within one hour. For urgent cases, we respond within minutes. All communications are in English.

Responsible Gaming at fh999